Global Consumer and Small Business Risk Virtual Conference

Professionals coming together to help navigate through the storm and into recovery.

May 5 - 7, 2021

Global Consumer and
Small Business Risk

Rescheduled for 2021. More details coming soon!

Designed specifically for consumer credit and small business professionals at financial institutions, RMA’s Global Consumer and Small Business Risk Conference features keynotes, breakouts, and panel sessions covering the top issues facing banks both large and small in the consumer and retail world. Network with your peers, hear from industry leaders, and ensure you have the resources you and your institution need right now.

Already registered? Access the event platform here:

Event Site

What are my next steps?

  1. Click on “Login” at the top right hand corner
  2. Enter your email address associated with your RMA registration
  3. Enter your password (if you have previously logged into the event platform) OR click on “Send me a magic link”
    1. If you click “Send me a magic link” – watch your email for a login link that will allow you to set your password
  4. Once you are logged into the platform, feel free to click on “Agenda” and watch any live sessions currently taking place or build out your future schedule.

Agenda at a Glance

Join us for three days of content. Agenda highlights include:

Wednesday Pre-Conference Session: Legal and Regulatory Roundup: Recent Developments and Trends to Watch

Wednesday Keynote: Fireside Chat with Nancy Foster, CEO of RMA & Geoff Greener, CRO of Bank of America

Wednesday Sessions:

  • Managing Consumer Cyber Risk, presented by Michael DeNicola, FBI Special Agent
  • Talent Management – Recruiting, Training, Retaining Infinity
  • Use of Advanced Analytics, Machine Learning, and AI in Consumer Credit Decisioning

Thursday Keynote: The Post-Pandemic Economic Boom, presented by Cris deRitis, Deputy Chief Economist at Moody’s Analytics

Thursday Sessions:

  • Managing Generational Shift in Small Business Owners
  • Fraud Risk in the COVID-19 Pandemic
  • Consumer Portfolio and Concentration Risk Management

Friday Keynote: Regulatory Panel – Priorities for this Year

Friday Sessions:

  • Consumer Risk Industry Leaders
  • The Valuation Industry – Yesterday, Today, and Tomorrow

Associate Member


Before 3/31/20

$1,145 from 4/1/20 through 4/24/20

$1,295 after 4/24/20

Nonassociate from Member Institution and Professional Member


Before 3/31/20

$1,245 from 4/1/20 through 4/24/20

$1,395 after 4/24/20



Before 3/31/20

$1,845 from 4/1/20 through 4/24/20

$1,995 after 4/24/20

Click here for a statement from RMA on the Coronavirus/COVID-19.

Consumer Risk Committee Chair

Duane L. Elmer

Bank of America
Enterprise Consumer & Small Business Credit Risk Executive

Consumer Risk Conference Co-chair and Committee Member

George Buchanan

Regions Bank
Executive Vice President/Chief Risk Officer - Consumer and Wealth Management

Pamela Franklin

Senior Vice President, Credit Adminstration

Keynote Speakers Include:

Nancy Foster


Geoff Greener

CRO of Bank of America


Cris deRitis

Deputy Chief Economist, Moody’s Analytics

Steven Jones

Director, Retail Credit Risk Policy, The Office of the Comptroller of the Currency

Sarah Hewitt

Assistant Vice President and First Level Officer, Federal Reserve Bank of New York


Duane Elmer

SVP, Enterprise Consumer & Small Business Credit Risk Executive, Bank of America

George Buchanan

EVP/CRO, Consumer and Wealth Management, Regions Bank

Justin Windschitl

CRO Consumer, US Bank


Duane Elmer

SVP, Enterprise Consumer & Small Business Credit Risk Executive, Bank of America

Banks in Attendance

  • AgCountry Farm Credit Services
  • Ally Bank
  • Arvest Bank Group Inc
  • Automated Financial Systems
  • Bank of America
  • Bank of the West
  • BankUnited
  • Capital One
  • Citibank
  • Citizens Bank
  • Commerce Bank
  • Comptroller of the Currency Western District
  • Debevoise & Plimpton LLP
  • Dime Community Bank
  • Ernst & Young LLP
  • Federal Reserve Bank of New York
  • First Interstate Bank
  • First Merchants Bank
  • Frost Bank
  • Gorham Savings Bank


  • Great Western Bank
  • JPMorgan Chase & Co
  • Kevin D. Oden Associates LLC
  • KeyBank
  • Manufacturers and Traders Trust Company
  • Mission Bank
  • Moody's Analytics
  • National Bank of Canada
  • Oliver Wyman
  • Regions Bank
  • Rockland Trust Company
  • Small Business Financial Exchange
  • TCF Financial Corporation
  • TIAA Bank
  • Truist Bank
  • United Community Bank
  • US Bank National Association
  • USAA Federal Savings Bank
  • Wintrust Financial Services


The following round tables can be attended individually at full price, or at a reduced price when you register for the conference. Please contact Sylwia Czajkowska at 215-446-4071 or to register for the round tables only.

© The Risk Management Association 2021